Secondary Support Volunteer Role Requirements


To provide emotional support and practical assistance via telephone to clients who have been victimized by tragedy or crime.


  • Resident of York Region
  • 21 years of age or older
  • At least 2 years since any personal traumas
  • Provided a York Regional Police conducted Vulnerable Sector Screening Letter to VSY
  • Provided at least 3 references
  • Must have attended a personal interview with the VSY screening panel
  • Successfully attended Tier II Volunteer Training (a minimum of 44 hours of training) provided by VSY
  • Successfully completed Tier III Volunteer Training for Specialized Volunteers
  • Commit to at least one year of service
  • Familiarity and compliance with VSY Policies and Procedures and any and all updates, including, but not limited to, confidentiality obligations and safety procedures
  • Take a minimum of two 12-hour shifts per month
  • Attend all required Volunteer Development Meetings held the third Wednesday of every month
  • Excellent telephone manner and skills
  • Participate in all evaluation/supervision requirements